Refund policy

Eastside's Honey Shop Return Policy

At Eastside's Honey Shop, we are dedicated to providing the highest quality honey products and ensuring your satisfaction. If, for any reason, you are not completely satisfied with your purchase, please review our updated return policy below:

Return Window

You may return items within 10 days from the date of purchase.

Condition of Items

  • Unopened and Unused Products: We accept returns of unopened and unused products.
  • Opened Products: If you have opened a product and are unsatisfied with the taste, you may return it.

Refund Options

  • Customer-Initiated Returns: For returns not due to our error, we offer a full refund. The customer is responsible for return shipping costs.
  • Returns Due to Our Error: If the return is due to an error on our part (e.g., incorrect or defective item), we will provide a full refund and cover the return shipping costs.

Non-Returnable Items

Items purchased at a discount are final sale and cannot be returned.

Proof of Purchase

To process a return, we must be able to verify the order. This can be done by providing the email address associated with the purchase. If needed, our team will cross-reference the order details to ensure eligibility for a return.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately via email at hello@eastsidehoney.com. We will arrange for a replacement or refund and cover any associated shipping costs.

Return Process

  1. Contact Us: Reach out to our customer service team at hello@eastsidehoney.com to initiate the return.

  2. Prepare the Item: Ensure the item is securely packaged to prevent damage during shipping.

  3. Ship the Item: Send the item to the following address:

    Eastside's Honey Shop
    216 VZ CR 3805
    Wills Point, TX 75169

Refund Timeline

Refunds will be processed within 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Additional Information

This return policy applies to all purchases made through our website, https://eastsidehoney.com. For purchases made through other retailers, please refer to their specific return policies.

For any questions or concerns regarding our return policy, please contact us at hello@eastsidehoney.com.

Thank you for choosing Eastside's Honey Shop. Your satisfaction is important to us!